Ah, the joy of dealing with health insurance claims – because nothing says “relaxing day” like spending hours on hold, being passed between departments and organizations, and explaining the same thing for the fifth time.
By the sixth call, do you remember what the first person said? Instead of digging through piles of paperwork to find that one diagnosis or procedure code from six months ago (that you securely wrote on that post-it note to signify its importance 🙂), maybe start the paper trail early to keep track of all the delightful conversations you’ve had with the seemingly 17 people who are apparently each in charge of 1/17th of this decision.
Wondering why your MRI wasn’t covered? Keep a record in KinKeeper: Who told you it would be an when? Do you have it in writing? Put that document or photo right in your notes to refer back later. Maybe it was coded wrong, so when someone inevitably asks for more documentation, you now have the itemized bill, lab results, prescriptions, and referral neatly in one place, so you’re armed and ready.
We can’t reduce the amount of time you spend on hold, but we CAN increase the effectiveness of the time you spend talking to someone who can help you by having the information at your fingertips - where you need it, when you need it.
Take 5 minutes…Future You will thank you.
